Introducing the new North East Lincolnshire NHS Independent Complaints Advocacy (ICA) service


The new North East Lincolnshire NHS Independent Complaints Advocacy (ICA) service runs in partnership with Healthwatch.
North East Lincolnshire Independent Complaints Advocacy (ICA)  is working in partnership with Healthwatch, to provide a totally free and independent service. The service provides specialist guidance and support to people who have reason to complain about NHS services, in the hope that people’s complaint issues can be resolved and NHS services are improved for all. People are offered a Self Help Information Pack if they would like to make a complaint themselves, or if they need more support a dedicated area Advocate is on hand to help and support them during the complaints process. Support ranges from help and guidance with writing letters, to attending meetings and providing moral support. At Carers Federation we offer a wealth of experience, and have been responsible for providing NHS Independent Complaints Advocacy across the North of England since 2006.
Recent changes have seen a partnership begin with Healthwatch, a new local service with the aim to hearing the local views on local health and social care services. Independent also from the NHS, they are funded by the North East Lincolnshire county council. Healthwatch aim’s give people a powerful voice locally and nationally. As well as at a local level, it will also work to help local people get the best out of their local health and social care services. Whether it’s improving them today or helping to shape them for tomorrow. Local Healthwatch is all about local voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in future.
People can get more information about ICAS by telephoning our Free phone number, 0808 802 3000, (free from landlines and mobile phones) or by visiting our website &